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SHIPPING AND RETURNS POLICY

SHIPPING POLICY

  1. Shipping Zones: We offer shipping services within India. At present, we do not provide international shipping options.

  2. Shipping Costs: We have a minimum shipping cost set for all orders.

  3. Shipping Methods and Timelines: We utilise reputable shipping carriers to deliver our art pieces to customers. The estimated delivery timeframes may vary depending on the customer's location. Typically, orders will be processed and dispatched within 1-3 business days from the date of purchase. After shipping, the delivery time may range from 7 to 10 business days, depending on the destination.

  4. Packaging: Our art-pieces  are packaged with the utmost care to ensure they arrive at your doorstep in pristine condition. We use high-quality, protective materials to safeguard the artwork during transit.

  5. Damaged or Lost Items: If your order arrives damaged or is lost during transit, please inform us within 48 hours of receiving the package. To report any issues, please email us at therainstory.info@gmail.com. We may request photographic evidence of the damage to process your claim efficiently.

RETURN & REFUND POLICY

Process: You can initiate a return within 48 hours from the date of delivery. Write us an email at therainstory.info@gmail.com with your concern and images.

Return/Refund Eligibility:

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1.  In case you don’t like the ordered item upon receiving, you can initiate return request within 48 hours by writing us at therainstory.info@gmail.com. Upon accepting the request you can initiate the return from your end. Please take care that the art piece must be in its original condition, without any damage or alterations. The customer will be responsible for the return shipping costs. The amount of the product will be refunded and might reflect in your account in few days. 

2.  The personalized or commissioned artworks may not be eligible for returns or refunds unless there is a defect or error on the artist's part. The art piece should be returned in the original packaging or equally secure packaging to prevent damage during transit.

In case of any confusion or doubt, feel free to connect with us at therainstory.info@gmail.com, we will help you. Thank you!

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